Holiday Inn & Suites San Mateo - SFO, an IHG Hotel

Well situated for my needs, definitely an older Holiday Inn Express but it offered everything I needed and expected from a Holiday Inn.

The place is really clean. Even though the photos posted are not convincing because the hotel looks really old, but the room exceeded my expectations. The bedroom is also very spacious and comfortable.

The manager cuz I manager I can't remember his name specifically but he's tall Caucasian very sweet guy he helped us out amazingly the hotel that we stayed at previous took too much from our account so that when we went to go stay there at the Holiday inn we were good for one day and then the rest they took out of our account so in return we thought it already paid for the day and he came to us at 8:00 at night and we were having problems with our card we didn't realize that they didn't take the money out but being the amazing guy that he is he did a nice gesture & INSTEAD OF KICKING US OUT AND MAKING US LEAVE..HE ALLOWED US TO STAY THE BE NIGHT AND CHECK OUT IN THE MORNING AROUND 11AM & COMPED US FOR THAT NIGHT.. HE LITERALLY made our time the best possible honestly we owe a lot to that guy he's an amazing person and he gave us the best stay of my life I would go there again in a heartbeat! We love him!! Thank you

friendly staff, easy to check in/out. we arrived early and were able to keep our suitcases at the hotel until our room was ready. no shortage of parking. housekeeping did a great job tidying up and giving us enough shampoo/conditioner/soap. Great location, only 5 min from downtown San Mateo with great restaurants.

The beds were comfortable the king suite was nice employees were nice.